At Little Kurta, we want you to be happy with your purchase. If you are not satisfied with your order, you may be eligible for a refund or another available resolution in accordance with this Refund Policy.
A refund may be available where:
You received a damaged or defective product.
You received an incorrect product.
Your order cannot be fulfilled due to product availability.
Your return is approved under our Returns & Exchanges Policy.
Products must meet the applicable return conditions described in our Returns & Exchanges Policy.
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your package.
Please provide:
Your order number.
A description of the issue.
Clear photographs or videos showing the product and the issue.
Photographs of the packaging where relevant.
We will review the information and advise you of the available resolution.
Once your refund request has been approved, we will process the applicable refund.
Refunds will generally be issued using the original payment method where possible.
The time required for the funds to appear in your account may depend on your payment provider or financial institution.
A refund may not be available for products that:
Have been worn, washed, altered, or damaged after delivery.
Are returned without the required information or approval.
Show signs of misuse or improper care.
Are returned outside the applicable return period.
Are personalised or specially made to order, unless the item is defective or incorrect.
Products purchased during a sale or promotional campaign may be subject to specific refund or return conditions.
Any special conditions will be communicated on the relevant product or promotional page.
Unless the product was damaged, defective, incorrect, or another circumstance requires otherwise under applicable law, original shipping charges may not be refundable.
Return shipping costs may also be the customer’s responsibility where the return is requested for reasons such as a change of mind or incorrect size selection.
If you wish to cancel your order, please contact us as soon as possible.
We will try to accommodate cancellation requests made before the order has been dispatched. Once an order has been dispatched, it may no longer be possible to cancel it and the Returns & Exchanges Policy may apply.
For refund-related questions or requests, please contact:
Little Kurta
Email: saman@littlekurta.com
Phone: +92-3378907956
Address: Lahore, Pakistan
